Return & Refund Policy

Return, Refund & Cancellation Policy

Thank you for choosing La Chocoallure. We are committed to providing you with the highest quality products and exceptional customer service. Please review our policy regarding returns, refunds, and cancellations:

Returns & Refunds

• Non-returnable Items: Due to the perishable nature of our products, opened chocolates or parcels delivered in perfect condition cannot be returned.
• Customer Support: If you encounter any issues or are unsatisfied with your purchase, please contact our Customer Support at +91-9056555180 or email us at sales@lachocoallure.com. We will do our best to resolve your concerns.

Summer Packaging

• Temperature Control: Our summer packaging ensures your chocolates arrive in perfect condition, regardless of external weather conditions.
• Insulated Protection: We use insulated containers and refrigerant packs to maintain an interior temperature between 15°C and 20°C until delivery.
• Packaging Decision: Based on local weather conditions, our customer service representative may decide to use summer packaging for your order.

Store Credit Policy

• Satisfaction Guarantee: If you are not satisfied with your product, we offer store credit for future purchases.
• No Cash Refunds: We do not provide cash refunds or refunds to accounts/credit cards. Only full store credit is available.

Undelivered Parcels

• Communication Efforts: We strive to communicate with the receiver and sender in case of undelivered parcels.
• Non-refundable Situations: No refunds will be issued if the receiver is unavailable, refuses the parcel, or if it is returned for other reasons.
• Unforeseen Delays: Shipment delays caused by events such as terrorist attacks, war, or natural calamities do not qualify for refunds or returns. No compensation or claims are applicable in these situations.

Cancellations

• Timely Processing: To ensure prompt delivery, we aim to ship orders within the same day or by the next day at the latest.
• Cancellation Window: If you wish to cancel an order, please contact us within 3 hours of placing it, provided the shipment is not already out for delivery.
• Final Sale: Orders cannot be canceled once the shipment is sent for delivery.

Contact Us

For any inquiries, please feel free to contact us within one day of product delivery. We are here to assist you and ensure your satisfaction with our products and services.

Working Hours: Monday to Saturday, 9:00 AM - 6:00 PM (GMT+5:30)

If you have any further questions or require assistance, don't hesitate to reach out to our customer support team. We value your business and strive to provide you with the best possible experience.