Return, Refund & Cancellations Policy
Thank you for choosing La Chocoallure. We aim to provide the highest quality products and excellent customer service. Please review our policy regarding returns, refunds, and cancellations:
Returns & Refunds
- Chocolates cannot be accepted back once they are opened or if the parcel is delivered in perfect condition.
- If you have any issues or are unsatisfied with the chocolates, please contact our Customer Support at +91-9056555180 or email us at firstname.lastname@example.org. We will make every effort to resolve your concern.
- Our summer packaging ensures that your chocolates arrive in perfect condition anywhere in India.
- Insulated containers and refrigerant packs maintain an interior temperature between 15°C and 20°C until delivery, regardless of outside weather and temperature.
- Depending on your recipient's local weather and temperature, our customer service representative may decide to use the summer packaging for your order.
Store Credit Policy
- If you are not satisfied with the product received, we offer a store credit for future purchases.
- Cash refunds or refunds to account/credit cards are not provided; only full store credit is offered.
- We make every effort to communicate with the receiver and sender in case of undelivered parcels.
- However, there is no refund for orders in case the receiver is not available or refuses to accept the parcel, or if it is returned due to other reasons.
- Shipment delays caused by unforeseen circumstances like terrorist attacks, war, or natural calamities do not qualify for refund/return. No compensation or claim is applicable.
- To expedite the delivery process, we try to ship orders within the same day or maximum by the next day.
- If you wish to cancel an order, contact us within 3 hours of placing the order, provided the shipment is not out for delivery.
- No order can be canceled after the shipment is sent for delivery.
Contact Us For any inquiries, please feel free to contact us within a day's time after product delivery. We are here to assist you and ensure your satisfaction with our products and services.
Working Hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT+5:30)